Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 3 years of experience configuring and developing ServiceNow, along with a current ServiceNow Certified System Administrator (CSA) certification and relevant ServiceNow Solution-Specific Certified credentials. They should also demonstrate experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools and analyzing AI-driven insights.
Responsibilities
The Sr. Technical Consultant will serve as a technical expert in optimizing and leveraging ServiceNow best practices, supporting customer engagements through process definition and gap analysis, advising customers on utilizing ServiceNow’s standard capabilities, leading customer design workshops, guiding the completion of technical documentation, drafting user stories and acceptance criteria, providing oversight and training for customer administrators, leading technical aspects of project delivery, developing integration components, and preparing customer-facing deliverables. They will also juggle multiple projects, promote continuous improvement, support sales activities, and provide training to the delivery team and partner ecosystem, with up to 50% travel annually.
Skills
ServiceNow
Configuration
Process Re-engineering
Workshop Facilitation
Customer Engagement
Best Practices
Solution Design
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees