Sr. Systems Engineer (Networking) at PagerDuty

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital OperationsIndustries

Requirements

8+ years of experience in enterprise network engineering and operations
5+ years in a systems administration/engineering or IT support environment
Professional network certification (e.g., CCNP, JNCIP, or equivalent) or equivalent hands-on experience
Extensive experience with TCP/IP networking and routing protocols (e.g., BGP, OSPF)
Experience with VPNs, wireless, and modern networking concepts

Responsibilities

Design and implement scalable solutions across global infrastructure—including office networks, endpoints, and cloud environments (AWS, GCP, Azure)—with a focus on reliability, security, and user experience
Own day-to-day operations of core infrastructure services (network, endpoints, identity, and access), ensuring availability, performance, and scalability across sites and cloud platforms
Provide Tier 2/3 incident response and problem-solving for complex infrastructure issues (network, systems, and connectivity), driving swift resolution and thorough root cause analysis to minimize impact
Implement and maintain security controls and policies across the network and systems, including firewall rules, segmentation, zero-trust principles, and IAM (Entra, Azure AD, Okta) to ensure secure, consistent access
Use monitoring, logging, and packet analysis tools to detect, diagnose, and remediate performance and reliability issues; proactively recommend and implement improvements across infrastructure components
Develop and maintain automation (e.g., Python, PowerShell, Bash, Ansible, Terraform, Workato, Zapier) to standardize configurations and streamline workflows for endpoints, network, identity, and access management
Partner with infrastructure and security teams to ensure network, endpoint, identity, and SaaS integrations follow best practices in Azure, AWS, and/or GCP, supporting secure and scalable hybrid environments
Provide advanced support to employees globally using ITSM tools such as Jira, and contribute to internal knowledge sharing and, where needed, user-facing training materials
Maintain clear, comprehensive documentation for infrastructure configurations, standards, runbooks, and procedures to support repeatable and reliable operations
Create, manage, and respond to alerts (PagerDuty) for infrastructure services and participate in the on-call rotation to ensure 24/7 coverage

Skills

Key technologies and capabilities for this role

NetworkingAWSGCPAzureNetwork InfrastructureSystems EngineeringIncident ResponseRoot Cause AnalysisAutomationIdentity and Access ManagementInfrastructure as Code

Questions & Answers

Common questions about this position

Is this role remote or does it require office attendance?

This role requires coming into the Toronto office at least 2 times per week to thrive and fully embrace being a Dutonian.

What technical skills are required for this Senior Systems Engineer role?

Key skills include networking infrastructure design and maintenance, cloud platforms (AWS, GCP, Azure), automation tools like Python, Ansible, Terraform, security controls such as zero-trust and IAM (Entra, Azure AD, Okta), and monitoring/logging tools.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people on complex problems to build a more equitable world.

What makes a strong candidate for this Senior Systems Engineer position?

Strong candidates will have expertise in designing scalable global network infrastructure, implementing security-first solutions with zero-trust and IAM, automating workflows using tools like Ansible and Terraform, and providing Tier 2/3 incident response across cloud environments.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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