Sr Solutions Engineer at The Walt Disney Company

Santa Monica, California, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, AdvertisingIndustries

Strong communicator who understands the core principles of advertising technology (preferably with focus in video)
Experience solving complex and technical problems
Innately investigative thinker
Works with a sense of urgency
Experience with critical service operations
Strives to provide a high standard of customer satisfaction in high volume, production environments
Well versed in ad technology and distributed systems
Comfortable with the details of operational mechanics

Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
Contribute to the development of best practices, team processes, and peer training
Be a leader by example within the team
Accountable for the monitoring, health and growth of the Automated Marketplace