Sr Solutions Engineer at The Walt Disney Company

New York, New York, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, Advertising, TechnologyIndustries

Strong communicator who understands core principles of advertising technology, preferably with focus in video
Experience solving complex and technical problems
Innately investigative thinker
Works with a sense of urgency
Experience with critical service operations
Well-versed in ad technology and distributed systems
Comfortable with details of operational mechanics
Ambitious and enjoys high-volume, production environments
Ability to translate technology solutions into business impact
Efficiently works with developers, sales, product, and operations teams

Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team, specifically for creative transcoding pipelines at DEET
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining high standards of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify, distribute, and execute Disney’s Standards and Practices
Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes
Accountable for the monitoring, health, and stability of ad ingestion, validation, and asset review communication queues