Sr Solution Sales Executive, Customer Workflows - CA State Government

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

The Customer Workflows Solution Sales Executive will oversee State Government market success of ServiceNow's CX, FSM, Source to Pay and related Customer Workflows solutions to California State Government clients. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role

The Solution Sales Executive supports the strategy and solution win for Customer Workflows growth within SLG territory of CA. Responsibilities/activities can vary by solution area given coverage capacity.

• Drive net new opportunity and growth of Customer Workflows within territory
• Support CA SLG territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input and domain expertise to CA Core Regional Sales Leader and AE team during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with core Solutions Consulting & Customer Workflows Solutions Consulting on Capability Roadmap for feedback and agreement
• Coach core AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help drive net new opportunities and manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Current location in Southern California with flexibility to travel across the south of the state to attend internal/external events as needed
• History of achieving sales targets
• 7+ years knowledge and demonstrated success selling to SLG (Northern C