Sr Solution Consultant - State and Local

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ServiceNow is seeking a Solution Consultant to join their Employee Experience, Customer Workflow, ITX Solution Sales team. This role is crucial for guiding revenue for ServiceNow products, working closely with Sales, Product Management, and the executive team. The Solution Consultant will act as a hands-on technical expert, responsible for solution delivery and positioning during sales cycles.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
• Willingness to travel.

Responsibilities

• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align solutions with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Guide strategic programs in top accounts, such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Additional Information

• Work Personas: ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to employees based on their work nature.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• Accommodations: ServiceNow strives to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact them.