Sr. Site Reliability Engineer (SRE)

Sheffield, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science or a related technical field and a minimum of five years of professional technical experience. They should have experience working with cloud infrastructure utilizing tools such as Ansible or Terraform, along with strong programming skills in languages like Go or Python, and the ability to think about systems in terms of potential failure modes and bottlenecks.

Responsibilities

The Sr. Site Reliability Engineer will write high-quality infrastructure-as-code to automate infrastructure provisioning, deployment, scaling, and monitoring, ensuring reliability and performance. They will write maintainable code for product functionality with a focus on operations, scale, resiliency, and monitoring, working with other engineers to design well-monitored services with defined SLIs and SLOs. SREs will debug production issues, mitigate them quickly, and implement preventative measures, maintain runbooks through automation, proactively track capacity and quotas, and participate in a 24x7 on-call rotation to address product availability issues and customer escalations. Additionally, they will collaborate with the Information Security team to ensure proper cloud infrastructure security and compliance with industry standards.

Skills

Cloud Infrastructure

Kubernetes

GKE

Google Cloud Platform

Memorystore

Cloud Datastore

PubSub

Cloud Functions

BigQuery

Vertex AI

Infrastructure-as-code

Monitoring

Resiliency

Security

Incident Management

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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