Sr. Renewals Manager at RingCentral

Denver, Colorado, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, SaaSIndustries

3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
Shown discovery, negotiation and closing skills
Experience handling a pipeline and closing large contracts
Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence
Approaches work with empathy and a creative, problem-solving mentality
Self-motivated, proactive, energetic teammate
Takes an active interest in increasing customer happiness and deepening customer relationships
Outstanding time and process management skills, ensuring nothing slips through the cracks
Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

Drive and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments
Maintain and report an accurate rolling 180-day forecast of renewals
Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral