[Remote] Sr. Regional Operations & Training Manager, Retail at Parallel

Morocco

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis, RetailIndustries

Requirements

Experience in retail operations, training, or leadership roles (implied by senior-level responsibilities in multi-state retail environment)
Strong communication and liaison skills to bridge market teams and centralized operations
Ability to coordinate rollouts of systems, tools, programs, including testing, training, troubleshooting, and adoption tracking
Proficiency in developing and managing training strategies across multiple formats (in-store, virtual, self-paced, etc.)
Experience with Learning Management Systems (LMS) for training resources, reporting, and measuring outcomes
Skills in conducting operational assessments, developing corrective action plans, and maintaining SOPs, job aids, and workflows
Ability to collect, prioritize, and communicate feedback and feature requests
Cross-functional partnership experience with HR, Compliance, Product, Customer Experience, and leadership teams

Responsibilities

Serve as the primary liaison between Massachusetts & Texas market and centralized Retail Operations, Systems, and cross-functional support teams
Coordinate and manage the rollout of new systems, tools, and programs, including testing, training, troubleshooting, communication, and adoption tracking
Lead communication and execution plans for new feature launches, policy updates, and operational standards
Collect, prioritize, and communicate market feedback and feature requests to enhance customer experience, team efficiency, and operational consistency
Conduct store operational assessments and develop corrective action plans with Store and District leaders
Maintain, update, and communicate SOPs, job aids, retail playbooks, and workflows to ensure standardization and clarity across stores
Own the training strategy for Massachusetts & Texas retail, emphasizing onboarding, retail fundamentals, customer experience, leadership development, and process proficiency
Build and deliver training in multiple formats (in-store, virtual, self-paced, job aids, micro-learning)
Support Store and SR Leaders in coaching, performance reinforcement, and consistent use of operational tools
Manage training resources and reporting in the Learning Management System (LMS) and measure behavior change and adoption
Evaluate training and operational outcomes and adjust programming based on insights and impact
Partner with HR, Compliance, Product, Customer Experience, and Market Leadership to ensure initiatives support business priorities
Translate operational needs and store feedback

Skills

Retail Operations

Training Programs

Team Leadership

Process Improvement

Systems Rollout

Compliance Management

Workflow Implementation

Stakeholder Partnership

Program Coordination

Operational Efficiency

Parallel

Cross-platform software for remote access

About Parallel

Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.

Renton, WashingtonHeadquarters

2006Year Founded

$12.1MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Flexible Work Hours

Tuition Reimbursement

Pet Insurance

Employee Discount

Risks

Increased competition from VMware and Citrix could impact Parallels' market share.

Security vulnerabilities in third-party components may affect customer trust.

Rapid evolution of Apple Silicon chips strains Parallels' development resources.

Differentiation

Parallels offers cross-platform solutions for seamless access across devices and operating systems.

Unique ability to run Windows on Apple Silicon Macs enhances Parallels' competitive edge.

Integration with IGEL App Portal expands Parallels RAS's reach and accessibility.

Upsides

Recognition in Gartner Magic Quadrant boosts credibility in the DaaS market.

Parallels Desktop 19's macOS Sonoma integration ensures compatibility with latest Mac OS.

Shift to subscription models provides predictable revenue and improves customer lifetime value.

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