Sr. Program Manager Payments- Hybrid Seattle, WA at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Payments, FintechIndustries

Requirements

A 4-year degree in related field preferred or equivalent experience
6+ years of program management experience
Payments industry experience in an omni-channel environment - knowledge of processing, industry advancements and key players. Knowledge in both the issuing and merchant space is a plus
Vendor management and contract negotiation experience a plus
Experience with analyzing systems and processes for optimization
A proactive, collaborative mindset with a bias for action
Demonstrated effective verbal and written communication skills
Strong organization and time management skills
High level of personal integrity, confidentiality and the ability to use good judgment in all situations
Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills
Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills
Proficient with Microsoft Office Suite

Responsibilities

Drive the Payments Strategy with a focus on the Nordstrom cardholder omni-channel experience
Identify and shape high-impact initiatives that drive card usage and improve payment experiences across channels
Serve as the connection point between strategy, data, and execution
Proactively manage business roadmap execution. Ensure timely delivery, stakeholder alignment, and communicate measurable impact
Foster cross-functional collaboration and alignment with internal partners such as Product, Technology, Data Analytics, Accounting, Finance, Marketing, Loyalty, etc
Provide payments industry guidance and be a subject matter expert in areas such as payment processing/operations, alternative payments, in-store and online payment optimization and emerging fintech solutions
Research emerging payments industry changes and trends. Help build business cases and gain stakeholder support to influence the roadmap. Define scope, success metrics, financial impacts, and resource needs
Understand and communicate upcoming card network rule changes and their impact
Cultivate and manage relationships with key vendors and strategic partners to ensure alignment with business goals, drive mutual value, and support long-term collaboration
Develop data-driven strategies that optimize the payment acceptance and overall cost of payments by working with external payments partners, including gateways, acquiring banks, card issuing banks, wallet providers, carrier billers, and credit card networks to optimize payments
Identify measurable ways to optimize and reduce cost within payment processing
Partner with Finance to support financial planning
Develop business cases as needed to support roadmap development and prioritization
Support monthly business review process in partnership with the Data Analytics team to report on performance, opportunities, and outcomes

Skills

Program Management

Payments Strategy

Customer Experience

Cross-Functional Collaboration

Stakeholder Management

Payments Processing

Payment Operations

Alternative Payments

Fintech

E-commerce

Retail Payments

Data Analytics

Business Roadmap

Industry Insights

Card Networks

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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