Sr. Product & Channel Manager – Digital Identity at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor's degree; MBA preferred
7+ years digital product/channel management
5+ years general product management experience
Customer-centric attitude with accompanying customer-advocate behaviors
Analytic discipline & rigor
People management experience – proven ability to lead, develop and grow employees
Quick adapter – able to pivot when, and as, needed
Ability to influence without authority
Excellent communicator
Deep digital experience and significant product management experience

Responsibilities

Develop channel and/or product strategy, related roadmaps and manage execution of initiatives to support the strategy
Lead ongoing digital services awareness and adoption efforts
Active vendor management including vendor selection, relationship development, pricing terms, SLA management and ongoing vendor relationship management
Represent and act as the subject matter expert for online and mobile banking activities for the channel and services provided within the channel
Identify and anticipate emerging technology, customer insights, industry trends and overall customer behavior trends to ensure offerings are world class
Act as business lead on product development initiatives with responsibility for Voice of the Customer, business requirements definition, user flow design, user experience and providing subject matter expertise across all Lines of Business
Collaborate and work with cross functional business partners (including Marketing, IT, Finance, Legal, Compliance, Risk, and others) to develop products and channel solutions
Clearly define operational risks associated with Digital Delivery initiatives and articulate the impact to the customer and respective lines of business
Provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential; develop talent pool for bench strength and succession planning; recognize and reward employees
Set overall strategic direction for a digital channel or products and execute that strategy; champion key initiatives and gain buy-in from key constituents; fully accountable for performance including customer adoption and feedback
Responsible and accountable for risk by exchanging ideas, elevating concerns, following policies, doing the right thing for customers and colleagues, and managing risks within the Bank's risk appetite

Skills

Product Management

Channel Management

Digital Strategy

Roadmap Development

Vendor Management

Mobile Banking

Online Banking

Authentication

IoT

Wearables

SLA Management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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