Senior Network Engineer

Position Overview

• Location Type: [Not Specified]
• Employment Type: External
• Job Type: [Not Specified]
• Salary: [Not Specified]

Summary: Under the supervision of the Sr. Manager of IT Infrastructure, the Senior Network Engineer will work in conjunction with a global cross-functional support team and is responsible for maintaining the availability of the global data network, VOIP and transport systems including: LANs, WANs and VPN services both on-prem and within cloud-based services. This role involves deploying and supporting systems and network monitoring tools, software and security protocols in adherence with company IT and industry best practices and standards. The position will interpret network and server monitoring data to manage capacity, availability and promote increased uptime; generate, gather, and report data to create metrics and provide the support required to meet defined service levels.

Responsibilities

• Implement network and VOIP communications solutions (Cisco, PAN, MS Skype/Teams).
• Configure and install various IT network infrastructure and services (e.g., routers, switches, firewalls, VPN, QoS, Servers, Storage, cabling).
• Perform network/server maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Support the day-to-day administration of the network and VOIP/SIP systems, resolving any technical issues relating to the network and server infrastructure.
• Work on incident and service request tickets from both end users and IT team escalations, in the ITSM ticketing system (ServiceNow) and maintain appropriate SLA/OLA levels for response and resolution.
• Work within established configuration and change management policies and system to ensure awareness, approval and success of changes made to the IT infrastructure.
• Select and implement appropriate network and VOIP security tools, policies, and procedures in conjunction with the company’s Information Security policies.
• Ensure system/network application architectures and configurations conform to Information Security policies, standards, and guidelines.
• Liaise with vendors and other IT personnel for problem resolution(s).
• Continuously update the Knowledge Base (SharePoint) with new configs, diagrams, process, and procedures.

Requirements

• [Not Specified]

Application Instructions

• [Not Specified]

Company Information

• [Not Specified]