Sr Manager - Revenue Operations (US Shift) at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Enterprise SoftwareIndustries

Requirements

Expertise in sales processes, forecasting, and analytical support
Proficiency in Salesforce.com and revenue systems
Strong data-driven analytical skills for building models, dashboards, reports, and analyses
Experience in sales process design, implementation, and optimization
Ability to collaborate cross-functionally with Sales, Finance, Marketing, Product, Sales Development, and Customer Success teams
Knowledge of deal structuring, discounting, commissions, territory mapping, and split coverage
Familiarity with Go-To-Market (GTM) planning, quota allocation, and executive reporting

Responsibilities

Establish and drive operational cadence across Sales, Finance, Marketing, Product, Sales Development, and Customer Success teams
Collaborate with leadership to achieve key performance metrics, including forecast accuracy, pipeline management, and funnel analysis
Develop, maintain, and manage forecasting models, dashboards, reports, and analyses for business decision-making
Provide timely ad hoc reporting, insights, and troubleshooting for global sales teams
Design, implement, and optimize sales processes and policies aligned with business objectives and regulatory standards
Drive rigor in weekly, monthly, and quarterly sales meetings and reports
Serve as escalation point for sales team challenges such as deal structuring, discounting, commissions, territory mapping, and split coverage
Lead standardization and optimization of revenue systems, including Salesforce.com, for accurate data management
Work cross-functionally to identify challenges, analyze growth opportunities, and implement data-driven solutions
Build and maintain sophisticated analytical models for business performance insights
Document sales processes and train team members for onboarding and improvement
Support strategic annual Go-To-Market (GTM) planning and execution
Assist in preparing executive-level deliverables, including Board Reviews, Executive QBRs, and strategic reports
Ensure equitable quota allocation for sales teams across channels and resources
Lead the Deal Desk to accelerate deals and standardize processes
Act as primary point of contact for Quoting-to-Booking process, including pricing, order status, and deal registration
Ensure compliance with pricing and discounting policies

Skills

Revenue Operations

Sales Processes

Forecasting

Data Analysis

Reporting

Go-to-Market Strategy

Operational Excellence

Business Intelligence

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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