Sr Manager- Product Management- Personalization & Web Platforms at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InvestmentIndustries

Requirements

Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred
10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects
Demonstrated ability to lead a team of Product Owners
Demonstrated ability to achieve results while working in a cross-functional environment
Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Demonstrated experience implementing and executing agile principles with strong digital and technical skills
Demonstrated experience and deep understanding of user experience best practices

Responsibilities

Lead Vanguard’s secure site, Vanguard.com logged in experience, focusing on evolving the overall client experience
Lead a team of Product Owners responsible for critical elements of digital experiences: Personalization (HyperP), Wayfinding Initiative, global navigation, design system, content management system, and web platform optimization
Own the strategic vision and roadmap for critical areas of the web channel, with a deep understanding of the underlying product(s) and associated business areas
Manage a team of Product Owners who lead agile teams enhancing features within the web experience and direct production support activities
Work with Product Owners to prioritize the team’s work to meet key business goals and deliverable dates
Embrace a test and learn mentality to drive iterative improvements to the client experience
Be accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time)
Ensure quality software and experiences are delivered
Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows
Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available
Work collaboratively with CX Journeys to further enable the web channel for key client journeys
Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience
Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs
Embrace and drive experimentation to measure and implement integrated and proven solutions
Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually
Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions
Work with the team to continually optimize the efficiency of agile implementation and delivery

Skills

Product Management

Agile

Personalization

Web Platforms

UI/UX

Design Systems

Content Management System

Roadmapping

Metrics Analysis

Client Experience

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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