Sr. Manager, Product Design, Customer & Partner Experience

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have experience in product design, with a focus on customer and partner experiences. Preferred qualifications include experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools or automation.

Responsibilities

The Sr. Manager, Product Design will oversee a portfolio of products and mentor Designers, collaborating closely with Business, Product, and Engineering teams from strategic definition to execution. They will ensure a unified experience across the ServiceNow ecosystem, bring an AI-native mindset to the design process, and contribute to the development and maintenance of the company's Design Systems. Responsibilities also include conducting user needs assessments, developing high-level task flows, leading teams through design iterations, overseeing the quality of UI/UX work, and participating in documentation development.

Skills

Product Design

Customer Experience

Partner Experience

Design Systems

Visual Design

Interaction Design

Content Design

AI-enhanced technology

Cloud-based platform

User Empathy

Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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