[Remote] Sr. Manager, Private Clients at Kraken

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years of experience in relationship management, private client services, or institutional sales
2+ years of experience in the crypto space
3+ years leading and scaling sales teams

Responsibilities

Manage, coach, and develop relationship managers to ensure they deliver consistent, high-quality service to private clients worldwide
Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution
Refine and enhance Kraken’s private client and VIP offerings to ensure benefits remain impactful and competitive in the market
Serve as the executive point of contact for Kraken’s top private clients, building deep relationships and trust
Design and execute programs and initiatives that increase client activity, trading, and assets on platform
Establish frameworks, tools, and enablement strategies that streamline 1:1 RM-client communications while maintaining premium quality at scale
Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives and strategic decision-making
Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty
Drive business through an existing rolodex of clients and further accelerate our VIP program
Act as the main point of escalation and manage some of the largest whales in the space
Drive the development of a brand-new VIP program

Skills

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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