d) at Biogen

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, HealthcareIndustries

Requirements

Strong patient focus and commitment to the needs of individuals with life-long illnesses
Strong strategic thinking and experience in operational implementation
Experience in patient support program management
Vendor management experience
Ability to work collaboratively across functions

Responsibilities

Representing the patient perspective in communication with internal functions
Overall responsibility and strategic leadership, evaluation, and development of patient support programs
Management of inbound services and support centers across indicated areas (currently rare diseases and Multiple Sclerosis)
Ownership of PSP Germany, including development, oversight, evaluation, and leadership of patient support programs
Development of innovative patient services aligned with medical needs and co-creation with patients
Cross-functional coordination and development of adherence-promoting measures and initiatives
Therapies safety and monitoring
Evaluation and publication of results
Further development and expansion of services with digital components
Collaboration with international Biogen functions and potentially piloting adherence solutions in rare diseases
Patient Service Awareness (internal/external)
Supporting measures to increase understanding and promotion of patient service offerings among patients, caregivers, physicians, nurses, and pharmacists
Biogen internal measures to understand, contact, and familiarize with offerings
Continuous communication with functions, especially in the field
Vendor Management
PSP Governance Lead Germany
Budget control, procurement, and contract management
Quality management and audit contact person
Conducting regular vendor reviews and KPI control

Skills

Key technologies and capabilities for this role

Patient Support Program ManagementVendor ManagementStrategic LeadershipOperational ImplementationDigital TransformationCross-functional CollaborationPatient Adherence ProgramsPatient Safety Monitoring

Questions & Answers

Common questions about this position

What is the salary for this (Sr) Manager, Patient Services position?

This information is not specified in the job description.

Is this role remote or on-site, and what's the location?

The position is on-site in München with a hybrid work model.

What skills and experience are required for this role?

Key requirements include strong patient focus, strategic thinking with operational implementation experience, patient support program management, vendor management, and ability to work collaboratively across functions.

What does the work environment or team collaboration look like at Biogen for this role?

The role emphasizes cross-functional coordination, collaboration with international Biogen functions, and working collaboratively across functions to represent the patient perspective.

What makes a strong candidate for the (Sr) Manager, Patient Services role?

Strong candidates will demonstrate a deep patient focus for those with life-long illnesses, proven experience in patient support program and vendor management, strategic thinking with operational skills, and collaborative abilities across functions.