Sr. Major Incident Manager (AU MSP, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Competitive (Details not provided)
• Brief Description: The Senior Major Incident Manager (Sr. MIM) is responsible for ensuring the best possible service to customers following best practice processes and procedures with an effective and stable team. This role focuses on managing, maintaining, and owning the Incident function for managed services, supporting customers and meeting Service Level Agreements (SLAs).

Requirements

• 5 years’ experience as a Major Incident Manager.
• Working within an ITIL environment.
• Strong communication skills when dealing with customers.
• Experience in change management.
• Nice to Have:
  • ITIL v3/v4 Foundation certified
  • Intermediate Operations ITIL certification desirable
  • Working with an MSP experience (highly desirable but not mandatory)
  • ServiceNow certification preferred

Responsibilities

• Manage, maintain, and own the Incident function for managed services.
• Support customers and ensure SLAs are met.
• Maintain an eye for detail and focus on customer service.
• Provide operations leadership and drive continual service improvement.

Application Instructions

• JOIN CONNECTOS NOW! (Details not provided - further information needed)

Company Information

• Company: ConnectOS
• Description: ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Since 1998, they empower organizations to leverage technology to gain a competitive advantage. They offer cutting-edge converged IT services to clients across Australia, New Zealand, Asia, and North America.
• Website: (Not provided - further information needed)
• Equal Employment Statement: ConnectOS ensures the full confidentiality of the data it processes. Employment decisions will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.

Benefits & Perks

• WFH (Work From Home)
• Medical, Dental, and Life Insurance Coverage
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events
• Work Life Balance
• Career growth opportunities

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Department: Information & Communication Technology
• Published: 2025-04-23
• Remote: Yes