Senior Software Consulting Specialist - BMS
ConnectWise60,000 - 90,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 5 years of experience as a Major Incident Manager, with experience working within an ITIL environment and strong communication skills when interacting with customers. Desirable qualifications include ITIL v3/v4 Foundation certification, an Intermediate Operations ITIL certification, and ServiceNow certification. MSP experience is highly desirable.
Responsibilities
The Senior Major Incident Manager will manage and maintain the Incident function for managed services, supporting customers and ensuring adherence to Service Level Agreements (SLAs). They will also focus on effective and stable team operations, possess an eye for detail, and prioritize customer service, operations, people leadership, and continual service improvement, while contributing to overall service excellence.
Skills
ITIL
Change Management
Customer Service
Incident Management
ServiceNow
Communication Skills
Operations Leadership
Service Improvement
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees