Sr. Learning Innovation and Employee Experience Manager

About the Role

We are seeking a strategic, tech-forward learning and engagement professional to support the development and employee experience agenda with a strong focus on communication, enablement, and innovation. This role will help operationalize learning strategies, integrate AI tools to drive efficiency, and deliver engaging content to managers and employees. You will play a key role in building a culture of continuous learning and values-driven behavior through thoughtful program design and communication.

This is an exciting opportunity to blend creativity, technology, and change leadership to elevate employee engagement and development.

Specific Responsibilities

Learning & Development Execution

• Curate and deliver learning pathways using platforms such as LinkedIn Learning, aligned to business capability needs.
• Design and facilitate training programs for managers and employees, ensuring content is relevant, accessible, and measurable.
• Partner with HRBPs and business leaders to translate development needs into actionable learning experiences.

AI Integration & Operational Efficiency

• Support the integration of AI tools to streamline learning operations, personalize content, and improve delivery efficiency.
• Collaborate with internal teams to identify opportunities for automation and innovation in learning workflows.

Communication & Change Enablement

• Develop and execute communication plans that support learning initiatives and change management efforts.
• Tailor messaging for different audiences, including manager meetings, to ensure clarity and impact.
• Serve as a communication partner in change initiatives, helping employees understand and adopt new ways of working.

Program Design & Strategy Support

• Contribute to the development of learning and culture strategies by supporting process design and implementation.
• Assist in building scalable toolkits, templates, and resources that reinforce values and drive engagement.

Measurement & Continuous Improvement

• Track and report on learning program effectiveness using defined KPIs.
• Use data and feedback to iterate and improve learning experiences and communication strategies.

Required Qualifications

• 5+ years of experience in Learning & Development, Organizational Development, or HR enablement.
• Familiarity with AI tools and their application in HR or learning environments.
• Experience with digital learning platforms (e.g., LinkedIn Learning), including content curation and campaign execution.
• Strong communication and storytelling skills, especially in support of change management.
• Ability to manage projects and collaborate cross-functionally.
• Data-driven mindset with experience measuring learning outcomes.

About Accela

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

Our Commitment to Diversity, Equity, and Inclusion

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting res