Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services (Federal)

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates must possess an active security clearance and at least 8 years of configuration/development experience with complex integration technologies. They should have demonstrated ability to consult and influence in varied customer environments, providing thought leadership on business process and technical problems. Maintaining at least two ServiceNow mainline CIS certifications and the ServiceNow Certified Application Developer (CAD) certification is required. Experience architecting systems integrations and creating complex high-level architectures is also necessary.

Responsibilities

The Principal Technical Consultant will act as the functional and technical expert on customer engagement teams, configuring ServiceNow Integrations based on best practices to accelerate customer business outcomes. Responsibilities include devising integration development plans and architectures, implementing ServiceNow AI offerings like Virtual Agent and Generative AI, and developing solutions specific to user requirements gathered in workshops. The role involves coordinating with other developers, ensuring best practices are followed, acting as an SME to solve complex integration and AI issues, correcting data conflicts, analyzing and improving instance configurations, and identifying, debugging, and advising on system errors or architecture issues.

Skills

ServiceNow Integrations

APIs

Third-party software integration

Integration architecture design

Configuration best practices

Troubleshooting

AI integration on ServiceNow

Problem solving

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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