Senior Learning Design Professional

Position Overview

Become a part of our caring community and help us put health first. The Senior Learning Design Professional uses instructional design, cognitive psychology, and adult learning theory to determine the appropriate solution to a knowledge or performance gap. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

• Analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, online learning, and manuals.
• Analyzes learning needs and partners with subject matter experts to provide input for course content.
• Writes effective learning objectives and coordinates performance assessments to measure training effectiveness.
• Ensures course materials are current and relevant to training needs.
• Tracks and analyzes the effectiveness of training programs by examining learner satisfaction levels, proficiency testing, and job performance improvement.
• Provides instruction and guidance to Facilitators.
• Utilizes collaborative tools to facilitate learning.
• Plans, organizes, and develops training curriculum, materials, job performance aids, and programs to meet specific training needs.
• Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant.
• Begins to influence department’s strategy.
• Makes decisions on moderately complex to complex issues regarding the technical approach for project components, and work is performed without direction.
• Exercises considerable latitude in determining objectives and approaches to assignments.

Requirements

• Bachelor's degree in Education or Instructional Design.
• Prior experience working in a consumer-centric company leading the learning function or a related function.
• 3 or more years of experience in online learning development and instructional design.
• 3 or more years of experience in education facilitation.
• Prior demonstrated capability leading teams and developing and maintaining a dynamic and high-performing team culture.
• Progressive business experience with a focus on learning strategies and adult learning theories.
• Ability to accommodate working hours according to the Eastern Time Zone.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Master's Degree in one of the following areas: Business Administration; Learning and Performance; Instructional Design; Education; Human Resources, Organizational Design or Related field.
• Work experience in a healthcare and/or insurance setting.
• Working knowledge of Medicare Risk Adjustment and/or Stars.
• Experience utilizing Articulate products (Storyline, Rise).
• Experience with Wellsaid.
• Experience utilizing administrative functions of Cornerstone LMS.

Additional Information

This role will be responsible for supporting the Medicare Risk Adjustment Team within the Healthcare Quality Reporting and Improvement Department (HQRI). Responsibilities in this role will include creating and facilitating computer-based and live training opportunities to support the MRA business as needed. This role may include developing and delivering onboarding and additional training content to support medical coders or call center employees in addition to regular MRA business content. This team is responsible for providing medical coding certification training and continued education. It would be ideal, but not required, for this candidate to be an AAPC certified coding instructor in addition to being a qualified instructional designer.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect.

Employment Type

Full time

Location Type

Information not provided

Salary

Information not provided