Sr IT Project/Program Mgr at ServiceNow

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

5-8 years of project/program management experience
At least 3 years of experience working with Data Analytics Portfolio
Strong understanding of data analytics processes, tools (e.g., Power BI, Tableau, SQL, Python), and lifecycle
Proven experience managing large-scale or complex data initiatives or portfolios
Experience with Agile/Scrum, SAFe, or hybrid delivery methodologies
Experienced scrum master managing multiple scrum teams applying scrum principles and best practices
Strong business acumen and ability to understand complex technical domains to lead functional-technical discussions across organizations and deliver value-driven, customer-oriented solutions
Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management, and interpersonal skills
PMP, PgMP, or other relevant certifications (plus)

Responsibilities

Lead and manage the portfolio of data analytics initiatives, ensuring alignment with organizational priorities and business outcomes
Collaborate with data engineers, data scientists, analysts, and business stakeholders to define project scopes, deliverables, and success metrics
Coordinate cross-functional teams and resources, ensuring project timelines, budgets, and quality standards are met
Facilitate portfolio-level planning, status reporting, risk management, and decision-making
Track and report on OKRs and other performance metrics across the analytics portfolio
Champion data governance, data literacy, and analytics best practices across the organization
Identify interdependencies, risks, and issues across projects and propose solutions proactively
Lead stakeholder engagement and communication, including executive updates, presentations, and change management efforts
Provide coaching support, driving continuous maturity and improvement in Agile and DevOps best practices
Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level
Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking

Skills

Project Management

Program Management

Data Analytics

Agile

DevOps

Stakeholder Management

Risk Management

OKR Tracking

Data Governance

Change Management

Portfolio Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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