Sr. IT Infrastructure Service Specialist at Legend Biotech

Franklin Township, New Jersey, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, Cell TherapyIndustries

Requirements

Bachelor's Degree in the field of information technology, computer science, engineering or science is required
8-10 years of experience in IT, including minimum of 5 years IT servers, networking and storage experience
MCSE, Cisco CCNP, AWS or Azure certificates preferred
Sharepoint and Cloud experience preferred

Responsibilities

Provide Level 1 technical support for end-user devices, peripherals, and applications used in CAR T manufacturing (e.g., laptops, desktops, barcode scanners, label printers, thin clients, etc.)
Manage IT asset inventory and stock, ensuring availability of spare parts and replacement equipment
Install, configure, and maintain PCs, peripherals, and mobile devices in alignment with site IT standards
Follow up on user-reported issues (hardware/software) and ensure timely resolution and closure
Document incidents, resolutions, and workarounds; generate reports as required for tracking and compliance
Provide administrative support for IT systems, including user account provisioning, role management, and access permissions
Ensure high customer satisfaction through proactive communication and effective issue management
Coordinate with external service providers and vendors for advanced troubleshooting and hardware servicing
Contribute to system testing, validation, and compliance with quality and data integrity requirements
Adhere to corporate IT policies, SOPs, and GxP guidelines in all activities
Ensure timely incident and service request handling via ServiceNow (or equivalent ITSM platform)
Support IT infrastructure in GMP and non-GMP areas, including workstation imaging, patching, and equipment lifecycle management
Collaborate closely with manufacturing IT, automation, and quality teams to maintain compliance and minimize production disruption
Maintain audit readiness by ensuring documentation accuracy and system compliance for inspections and reviews
Lead and coordinate the local support team, managing workload distribution and schedules
Partner with network and server infrastructure teams to escalate and resolve complex technical issues
Participate in on-call rotations or extended-hour coverage to support 24x7 manufacturing operations as needed
Interact with all levels within the organization and with external IT service providers

Skills

Key technologies and capabilities for this role

IT InfrastructureEnd-User SupportLevel 1 SupportAsset ManagementDevice ConfigurationLaptopsDesktopsBarcode ScannersLabel PrintersThin ClientsGxP ComplianceData Integrity

Questions & Answers

Common questions about this position

What is the location for this Sr. IT Infrastructure Service Specialist role?

The role is based in Somerset, NJ, as part of the IT team.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key skills needed for this Sr. IT Infrastructure Service Specialist role?

Key skills include providing Level 1 technical support for end-user devices and peripherals in manufacturing, managing IT asset inventory, installing and configuring PCs and mobile devices, and ensuring compliance with GxP and data integrity standards.

What kind of team will I be working with in this role?

You will collaborate closely with manufacturing, quality, and IT infrastructure teams to support critical production operations.

What makes a strong candidate for this position?

A strong candidate has experience in Level 1 EUC support in a GxP-regulated manufacturing environment, proficiency with IT asset management, hardware/software troubleshooting, and familiarity with ITSM tools like ServiceNow, along with a focus on compliance and customer satisfaction.

Legend Biotech

Develops and commercializes cell therapies

About Legend Biotech

Legend Biotech develops and commercializes cell therapies aimed at treating serious diseases, particularly cancers like hematological malignancies and solid tumors. Their approach is technology agnostic, allowing them to explore various methods to find effective treatments. The company operates in the personalized medicine sector, focusing on discovering, developing, and bringing new therapies to market. They generate revenue through licensing and selling their therapies, including CAR-T therapies, which involve modifying a patient's cells to combat cancer. Legend Biotech emphasizes transparency with investors, regularly updating them on financial results and business developments.

Franklin Township, New JerseyHeadquarters

2014Year Founded

$146.4MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Remote Work Options

Risks

Increased competition from Amgen's Imdelltra may impact CAR-T therapy focus.

Collaboration with Multiply Labs may face technological challenges, delaying production timelines.

Financial strain from new R&D facility could affect operational focus if advancements lag.

Differentiation

Legend Biotech focuses on novel cell therapies for oncology, including CAR-T and NK cells.

The company is technology agnostic, exploring multiple platforms for effective cancer treatments.

Legend Biotech's CARVYKTI® is the first BCMA-targeted CAR-T therapy approved for second-line use.

Upsides

Recent FDA and European approvals for CARVYKTI® expand its market reach in multiple myeloma.

New R&D facility in Philadelphia boosts innovation in next-generation cell therapies.

Alan Bash's appointment could accelerate CARVYKTI®'s growth and market penetration.

Land your dream remote job 3x faster with AI

Try Jobo Free