Knowledge of investment products, services, and terminology (usually obtained through on-the-job training)
Strong analytical skills
Strong organizational skills
Strong communication skills
Mastery knowledge of the GDWM tool
Ability to work independently
Ability to solve problems in straightforward situations using technical experience, judgment, and precedents
Ability to analyze possible solutions
Ability to work onsite in an office-based position
Responsibilities
Handle all administrative aspects of a portfolio, including file setup on client accounts, ordering reports, processing physical stock and/or bond certificates, and preparing materials for client review meetings
Support investment management clients and Investment Advisors independently, formulating proactive recommendations
Support risk and compliance requirements, including mitigating losses due to error, being mindful of contingencies, and coordinating/supporting monthly REV and New Account Review processes and documentation
Ensure portfolio materials are prepared for account review meetings with clients; retrieve reports from EDS, PIMS, IMS, and PAS systems
Set up files with account documentation for existing or new clients (e.g., automatic payment, pledging securities, address changes, statement addresses, investment guidelines, fees)
Order reports for portfolio managers or clients as requested
Communicate with clients and portfolio managers on client requests, ensuring follow-up
Interact daily with partners administratively to receive and communicate information on client relationships or portfolios
Work with the tax area to research discrepancies and oversee adjustments on client accounts regarding tax cost issues
Respond to client inquiries for account information or to initiate transactions (e.g., re-register gift stock, remit proceeds, sell gifts); process physical stock/bond certificates and complete DTC transfers
Follow up with clients on inquiries via telephone or written correspondence
Process client cash transfer requests, determine fund availability, and contact Investment Advisor if cash needs to be raised
Process fund trades via CIT or all-in-one bank applications by established deadlines
Review and analyze fee worksheets to ensure fees are calculated appropriately
Adhere to National Investment Guidelines, feedback from REV peer review process, and observe sound risk management practices
Proactively make recommendations to support Investment Advisors
Participate in client meetings, including running the GDWM tool
Impact quality of own work and the work of others on the team while working within guidelines and policies