Saviynt

Sr. Engineer, IAM/IGA Support - Federal Operations

El Segundo, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Defense, Government & Public SectorIndustries

Requirements

Candidates must be a U.S. citizen with a Bachelor’s degree or equivalent experience in Engineering or CIS/Cyber Security/IT field, possessing 4-5 years of customer-facing Technical Support experience in a FedRAMP environment (preferred) or 3-4 years of industry experience in the administration of Identity Management and Governance products, along with 1-2 years as a technical lead and mentor/trainer, experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc., experience with log analysis using tools such as Observe, Splunk, Loggly, etc., understanding of SLAs, and the ability to provide 24/7 on-call support as a Subject Matter Expert (SME) on a rotational basis.

Responsibilities

The Sr. Engineer, IAM/IGA Support will resolve technical issues through debugging, research, and investigation, provide support for the system within agreed service levels, manage the effectiveness of Incident, Service Request, Change, and Problem management processes, provide technical oversight on P1/SEV1 incidents, communicate ticket status per SLA, attend customer-facing status calls, train and mentor engineers, maintain system configurations and process documentation, provide infrastructure support, assist with operations after go-live, ensure SLAs are adhered to and met, work closely with various teams, and create knowledge documentation for testing, troubleshooting, mitigation, and resolution.

Skills

Freshdesk
ServiceNow
JIRA
Remedy
Observe
Splunk
Loggly
Ticketing Tools
Log Analysis
Identity Management
Governance Products
Debugging
Research
Investigation
Technical Support
SLA Management
Documentation
KCS
KM

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

Key Metrics

El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.
Rapid AI advancements may outpace Saviynt's current technological capabilities.
Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.
The AI-powered Intelligence Suite enhances decision-making in identity and access management.
Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.
Partnership with SPG expands cybersecurity capabilities and market reach.
Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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