IAM Engineer - Saviynt
IDMWORKS- Full Time
- Entry Level & New Grad
Candidates must be a U.S. citizen with a Bachelor’s degree or equivalent experience in Engineering or CIS/Cyber Security/IT field, possessing 4-5 years of customer-facing Technical Support experience in a FedRAMP environment (preferred) or 3-4 years of industry experience in the administration of Identity Management and Governance products, along with 1-2 years as a technical lead and mentor/trainer, experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc., experience with log analysis using tools such as Observe, Splunk, Loggly, etc., understanding of SLAs, and the ability to provide 24/7 on-call support as a Subject Matter Expert (SME) on a rotational basis.
The Sr. Engineer, IAM/IGA Support will resolve technical issues through debugging, research, and investigation, provide support for the system within agreed service levels, manage the effectiveness of Incident, Service Request, Change, and Problem management processes, provide technical oversight on P1/SEV1 incidents, communicate ticket status per SLA, attend customer-facing status calls, train and mentor engineers, maintain system configurations and process documentation, provide infrastructure support, assist with operations after go-live, ensure SLAs are adhered to and met, work closely with various teams, and create knowledge documentation for testing, troubleshooting, mitigation, and resolution.
Cloud-based identity security and access governance
Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.