Sr. Director, Information Technology - CX CoE Lead at Stryker

Mahwah, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, TechnologyIndustries

Requirements

Bachelor’s degree in human-centered Design, Business, Digital/IT, or related field (Master’s preferred)
Training in UX, Design Thinking, or Customer Experience Management certifications strongly preferred
Exposure to CX tools (Figma, Qualtrics, Medallia, Adobe Experience Cloud, etc.) desirable
15+ years of professional experience, with at least 7–10 years in customer experience, design, or digital product roles
5+ years in leadership roles managing CX/UX or digital design teams
Demonstrated ability to define CX strategy, implement measurement frameworks, and drive business adoption
Strong experience in workshop facilitation, journey mapping, and human-centered design
Proven success in influencing senior stakeholders and embedding CX practices at scale
Experience in regulated industries (healthcare, med-tech, pharma, life sciences) highly preferred
Familiarity with agile delivery models and product-centric organizations
Strong communication, facilitation, and storytelling skills to influence diverse stakeholders
Ability to simplify complexity and translate data into clear actions
Comfortable operating in a fast-paced, global, matrixed environment
Occasional travel required (30%)

Responsibilities

Define and maintain a CX strategy and roadmap aligned with enterprise digital priorities
Lead qualitative and quantitative research, customer interviews, and journey mapping to identify pain points and opportunities
Establish CX measurement frameworks (NPS, CSAT, adoption metrics) and share actionable insights with stakeholders
Lead creation of UX designs in partnership with key stakeholders
Develop CX design systems, guidelines, and toolkits to ensure consistency, accessibility, and usability
Partner with product, engineering, innovation, and EA teams to co-design experiences that drive measurable impact
Build CX literacy across Stryker with playbooks, training, and a CX champion's network
Monitor experience trends, emerging tools, and benchmark Stryker’s CX maturity against industry standards
Chair CX governance forums and ensure feedback and metrics inform investment decisions
Lead the Customer Experience Center of Excellence (CX CoE)
Partner with business units, product teams, and IT leaders to embed CX principles into strategy, design, and delivery of technology solutions
Ensure delivery of frictionless, human-centered digital experiences that drive adoption, satisfaction, and business outcomes

Skills

Customer Experience

UX Design

Design Thinking

Journey Mapping

NPS

CSAT

Figma

Qualtrics

Medallia

Adobe Experience Cloud

Human-Centered Design

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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