Sr. Director - Group Product Manager – Lilly.com UE Patient Experience at Eli Lilly and Company

Indianapolis, Indiana, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Experience leading empowered, cross-functional product teams in transforming web properties into customer-first digital experiences
Ability to translate Lilly’s Brand Truth of “Health Above All” and accelerate shift to customer-first attitude
Expertise in customer experience (CX) principles including personas, Voice of the Customer (VoC), journey maps, and UX testing
Skills in creating an environment of trust, autonomy, and accountability, coaching and developing Product Manager team members
Capability to drive outcome-based roadmaps, foster experimentation and learning, and empower teams to discover, design, and deliver solutions
Knowledge to champion continuous product discovery and delivery, validating for value, usability, feasibility, and viability
Proficiency in defining success metrics, monitoring site performance and analytics for user experience, engagement, and conversion
Strong collaboration skills with stakeholders including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research
Awareness of industry trends, emerging technologies, and standard processes for innovative digital experiences

Responsibilities

Promote a dual product and customer-centric culture valuing experimentation over requirements, outcomes over output, speed over excellence, and learning over being right; encourage evidence-based decision-making and integrate VoC feedback
Develop and communicate a compelling product vision and strategy, aligning teams around clear objectives and measurable outcomes (OKRs)
Lead empowered product teams to solve problems, support discovery, design, and delivery of solutions, and hold accountable for outcomes
Drive outcome-based roadmaps focusing on business and customer impact; establish and track OKRs reflecting business and customer value
Champion continuous product discovery and delivery, validating solutions before launch
Serve as voice of the customer and business during design and development, providing guidance and making trade-off decisions
Define success metrics and monitor site performances and analytics to enhance user experience, increase engagement, and drive conversion
Collaborate with customers across Lilly (Medical, Legal, Regulatory, Marketing, Engineering, Design, Research) for alignment and compliance
Stay attuned to industry trends, emerging technologies, and processes to deliver innovative digital experiences
Lead updates and reviews with senior leadership and collaborators

Skills

Key technologies and capabilities for this role

Product ManagementCustomer ExperienceUX DesignVoice of the CustomerJourney MappingUX TestingDigital TransformationCross-functional LeadershipPersonas

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require working from a specific location?

This information is not specified in the job description.

What key skills are required for the Group Product Manager role?

The role requires expertise in customer experience (CX) principles including personas, Voice of the Customer (VoC), journey maps, and UX testing, along with leading cross-functional product teams and driving outcome-based roadmaps.

What is the company culture like at Eli Lilly?

Eli Lilly promotes a culture that puts people first, values caring with discovery, experimentation over requirements, outcomes over output, and learning from failure while integrating customer feedback.

What makes a strong candidate for this Group Product Manager position?

Strong candidates should have experience leading empowered cross-functional teams, championing customer-first digital experiences using CX principles, and driving outcome-based strategies with a focus on experimentation and accountability.

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

Land your dream remote job 3x faster with AI

Try Jobo Free