Sr. Customer Success Manager Canada Remote at Appspace

Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Employee CommunicationsIndustries

Requirements

Based in the Eastern Time Zone (EST) for effective support of U.S. East Coast and Europe customers
5+ years’ experience managing customer relationships in a customer success capacity in a SaaS environment
Experience managing and expanding customer relationships, including at the executive level
Experience working within a SaaS organization, understanding subscription-based software models, ARR, migration, and other aspects of business development
Consultative and strategic approach to customers, including ability to understand their needs and turn them into short- and long-term action and success paths
Ability to navigate difficult conversations with diplomacy and tact
Demonstrated ability to drive adoption and strong customer retention rates
Excellent communication and presentation skills, including listening to understand customers' spoken and unspoken needs and challenges
Achievement oriented, with ability to prioritize tasks and manage multiple clients in a dynamic, fast-paced environment
High energy level, demonstrated drive to succeed, and sense of urgency
Experience within a fast-paced, growing organization is advantageous
Ability to travel within North America as needed
Understanding of intranets and related technologies (CMS, WCM, CRM, Portals, Cloud, Enterprise Software Solutions) is a plus
Direct software migration experience is an asset
Background in cloud technology is an asset
Background in Salesforce is an asset

Responsibilities

Own a high ARR portfolio of customers to develop and maintain strategic business relationships, building fierce customer and brand loyalty
Build in-depth knowledge of the customer, their business/industry, and digital workplace strategy; actively promote programs and campaigns that drive adoption, engagement, and success using deep product knowledge
Drive the process of creating and monitoring opportunities, identifying need, authority, and timing to execute migration plans into action; work with the Migration Team to provide accurate information for successful migrations
Become the trusted advisor to customers by providing digital workplace strategic plans and applying solutions to address specific business challenges throughout their engagement lifecycle
Work closely with key cross-functional teams (sales, engineering, implementation) to advocate for improving/enhancing existing capabilities where appropriate

Skills

Customer Success

Relationship Building

Customer Engagement

Product Adoption

Migration Management

Digital Workplace Strategy

Consultative Selling

Portfolio Management

Strategic Planning

Retention

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mental Health Support

401(k) Retirement Plan

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Holidays

Risks

Loss of key personnel like Jeff Cate may impact strategic direction.

Over-reliance on Microsoft Teams could limit adaptability to other tools.

Competitive market pressures may erode Appspace's market share if innovation lags.

Differentiation

Appspace integrates with Microsoft Teams, enhancing workplace communication and productivity.

The platform unites physical and digital workplaces, supporting remote and on-site employees.

Appspace offers a comprehensive solution with features like digital signage and visitor analytics.

Upsides

Strategic investment from Accel-KKR fuels product innovation and market expansion.

Integration with Microsoft Teams increases user adoption and engagement.

Appspace's Thought Leadership Hub attracts clients seeking innovative workplace solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free