Senior Customer Success Manager
Tremendous$180,000 - $220,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Data Security, Compliance, Privacy, AIIndustries
Requirements
- 5+ years in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security as either customer or vendor
- Ability to understand customer needs and provide appropriate best practices
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
- Deep understanding of value drivers in recurring revenue business models
- Familiarity with on-premise and/or cloud data landscape
- Outstanding interpersonal communication, customer relationship, and executive presentation skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
- BS/BA degree
Responsibilities
- Manage the customer relationship, risk, and revenue
- Build trust and create meaningful relationships among champions and key executives within each account
- Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
- Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
- Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
- Identify risk and execute a cross-functional risk mitigation plan
- Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
- Share our Values of Care-Do-Try-Shine!
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Sr Customer Success Manager role?
Candidates need 5+ years in Customer Success managing large enterprise accounts, a background in big data, privacy, data governance, or information security, and a proven track record of driving adoption, renewals, cross-sell, and upsell.
What is the company culture like at BigID?
BigID has a people-centric culture that is fast-paced and rewarding, valuing innovation, diversity, integrity, collaboration, and the team values of Care-Do-Try-Shine.
What are the main responsibilities of the Sr Customer Success Manager?
Responsibilities include managing customer relationships, risk, and revenue; building trust with executives; conducting Executive Business Reviews; collaborating on renewals and upsells; mitigating risks; and identifying product improvements.
What salary or compensation does this position offer?
This information is not specified in the job description.
Is this role remote or does it require office work?
This information is not specified in the job description.
BigID
Data management and security platform provider
About BigID
BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.
New York City, New YorkHeadquarters
2016Year Founded
$297.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, CybersecurityIndustries
501-1,000Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Company Equity
Professional Development Budget
Paid Parental Leave
Pet Insurance
Risks
Emerging data privacy startups may challenge BigID's market share.
BigID's reliance on AWS could pose risks if AWS policies change.
Global data privacy regulations' complexity may strain BigID's resources.
Differentiation
BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.
BigID's AI risk management addresses security concerns in AI technologies.
BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.
Upsides
BigID's partnership with AmiViz expands its market in the Middle East.
Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.
BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.
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