Sr. Client Solutions Architect at Xylem

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Utilities, WastewaterIndustries

Requirements

Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors
Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience
3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics
Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows
Experience (inferred from context of assessing utility systems like SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring)

Responsibilities

Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity
Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles
Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement
Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment
Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways
Translate operational challenges into clear solution architectures, workflows, and value propositions
Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities
Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials
Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value
Build deep knowledge of the platform and explain: what the solutions are and how they create value, how they are applied in real-world customer deployments, what enhancements are planned on short- and long-term product roadmaps, and how the solutions differentiate from competing digital offerings
Translate complex technical concepts into clear, actionable insights for operators, engineers, managers, and executives
Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps
Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency
Influence messaging, positioning, and roadmap decisions by sharing utility needs and industry trends
Support enablement efforts for internal teams, distributors, and channel partners
Contribute to white papers, webinars, case studies, and conference presentations
Present the evolving digital water story, customer outcomes, and innovative strategies to industry audiences
Support Sales (CSMs) in preparing compelling technical content and thought leadership materials

Skills

Key technologies and capabilities for this role

SCADAHistorianCMMSGISAMIIoTPump MonitoringData AnalyticsSolution ArchitectureRFPCustomer EngagementTechnical Demonstrations

Questions & Answers

Common questions about this position

What is the employment type for this Sr. Client Solutions Architect role?

The position is full-time.

Is this Sr. Client Solutions Architect role remote or does it require in-person work?

The role involves participating in customer meetings that can be virtual or in-person.

What key skills are needed for the Sr. Client Solutions Architect position?

Key skills include expertise in utility system architectures like SCADA, historian, CMMS, GIS, AMI, IoT, and pump monitoring; ability to translate operational challenges into solution architectures; and deep knowledge of the Xylem Vue platform to communicate value and roadmaps.

What is the company culture like at Xylem for this role?

Xylem emphasizes advancing sustainable impact, empowering people in water solutions, exceeding customer expectations through innovation, and fostering cross-functional collaboration between Sales, Product, Delivery, and Marketing teams.

What makes a strong candidate for the Sr. Client Solutions Architect role?

Strong candidates can guide customers from technical discovery to solution alignment, act as a translator between utilities, internal teams, and partners, and provide clear technical guidance while influencing product feedback.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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