Sr Client Services Project Manager at Thermo Fisher Scientific

Altrincham, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Life Sciences, BiotechnologyIndustries

Requirements

Complete project lifecycle experience in biotechnology, pharmaceutical or process-based industries, preferably at an enterprise software product company in an external customer facing role
Broad understanding of relevant technologies and implications in the delivery of scientific solutions, such as IT processes, SDLC methodologies, Quality Management System, Validation, etc
Strong communication and social skills, integrity, and credibility
Results focused proactive, self-starter, with a proven track record of getting things done
Attention to detail and a concern for quality
Planning, prioritizing, reporting, problem solving and analytical capabilities
Experienced with project budgeting and cost tracking
Ability to lead and be in charge of the efficiency of others, applying their expertise, seeking information and factors as input into planning and execution
Proficient in English with strong oral and written communication skills with a high level of professional confidence
Proficiency in another European language is helpful
Bachelor’s degree (inferred from incomplete "Experience RequirementsBachelor’")

Responsibilities

Serve as a trusted advisor to customers, account managers, service leaders, and delivery teams
Engage optimally with customers to ensure the successful implementation of Thermo Fisher solutions
Support Thermo Fisher Scientific’s goals and strategies, with a focus on customer satisfaction, growth, and profitability
Cultivate and uphold a culture of exceptional customer service
Accurately estimate project and task resource requirements, define and control project definition and scope
Maintain and handle project timesheets, expense reports and status reports in accordance with company’s guidelines
Interact optimally with client project management and technical personnel and coordinate project related activities such as software validation
Optimally handle project assignments and schedules in concert with other project managers and services leaders
Provide recommendations into planning, resource allocation, management, tracking, and reporting of projects
Successfully handle all financial aspects of projects, avoid cost overruns, produce timely & accurate project summaries, and be responsible for the revenue activity of the project team members and invoicing to clients
Facilitate meetings effectively and deliver engaging, informative presentations
Travel, as needed, for internal and customer meetings
Lead all aspects of Digital Science product and solutions projects for customers, including preparation and maintenance of project timelines and results
Define resource requirements for projects, perform, delegate, and ensure completion of project tasks
Participate in initial project analysis and estimation and maintain fiscal accountability for projects, handling risks and avoiding cost overruns
Bring intensity and a high degree of involvement to handling the effective and timely delivery of solutions engagements to customers, in line with the 4I values (Integrity, Intensity, Innovation, Involvement)

Skills

Project Management

Client Services

Resource Estimation

Project Timelines

Risk Management

Timesheets

Expense Reports

Status Reporting

Software Validation

Customer Engagement

Scope Control

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free