[Remote] Sr. Business Systems Analyst at Thumbtack

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must have 5+ years of experience as a Business Systems Analyst, Systems Analyst, or a similar hybrid role at the intersection of technology and operational excellence. Advanced analytical and technical problem-solving skills are required, along with the ability to creatively identify business needs and translate them into technical solutions.

Responsibilities

The Business Systems Analyst will discover and analyze transformative tech-based opportunities to drive efficiency, experience, scalability, or business outcomes. They will propose compelling project recommendations, including costs and benefits, and collaborate with TPMs, development teams, and business stakeholders to translate approved recommendations into detailed requirements and technical specifications. Responsibilities also include executing and iterating on select plans, tracking progress, fixing issues, assisting with UAT and change management, assessing results, documenting learnings, and facilitating necessary handoffs. The role also involves actively participating in building up the BSA function and shaping it over time to maximize value.

Skills

Business Systems Analysis

Tools Infrastructure

Technical Program Management

Sales

Service

Trust & Safety

Automation

Requirements Gathering

Data Analysis

System Development

Stakeholder Management

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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