Sr Business System Analyst – Automation and integrations at Pacific Life

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Group Benefits, Workforce BenefitsIndustries

Requirements

Bachelor’s degree in computer science, mathematics, analytics or related field
5+ years of experience analyzing, providing supporting documentation for designs and builds of enrollment solutions

Responsibilities

Perform analysis, requirement gathering, and solution design on Workforce Benefit’s technology products and identify improvement areas for efficiency, automation, processing speed, data security, and risk prevention
Collaborate with business stakeholders and conduct analysis to document requirements
Work closely with the solution architect, central technology team, and engineering team to understand governance needs, technology requirements, and limitations
Synthesize requirements and architectural design into technical specifications that developers will use to build and enhance integrated, automated, and AI-powered technology products
Draft and maintain a variety of technical documentation, including process and data flow diagrams, technical system specifications, sequence flow diagrams, and source to target data mapping documents
Working within a Scaled Agile framework, partner with product owners and scrum masters to create measures of success and groom backlog for development stories
Engage Quality Assurance team during requirements and design to prepare unit and end-to-end test scenarios to ensure compliance with user, business, and functional specifications
Serve as an escalation point for troubleshooting production issues. Apply problem solving skills and creativity to uncover root causes, provide solutions and ensure timely resolution
Review bug fix and enhancement requests to prioritize critical fixes and ensure changes both adhere to technical designs and address root cause of issues
Use metrics to set and measure expected and actual outcomes of automation and AI usage to ensure we maintain consistent sales, risk, and efficiency targets

Skills

Key technologies and capabilities for this role

Business AnalysisSystems IntegrationAutomationRequirements GatheringUnderwritingEnrollmentClaims ProcessingStakeholder ManagementTechnical RequirementsDigital Ecosystem

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Where is this job located and is remote work possible?

The position is based in Charlotte, NC, with relocation assistance potentially provided. Remote work policy is not specified.

What key skills are required for the Sr Business System Analyst role?

Key skills include business analysis, requirement gathering, solution design, technical documentation (such as process diagrams and data mappings), and working within a Scaled Agile framework.

What is the company culture like at Pacific Life?

Pacific Life emphasizes collaboration, innovation, work-life balance, and making a positive impact, fostering a purposeful career environment.

What makes a strong candidate for this Sr Business System Analyst position?

Strong candidates have experience analyzing business needs in group benefits areas like underwriting, enrollment, and claims, translating them into technical requirements, and delivering scalable solutions in an Agile environment.

Pacific Life

About Pacific Life

Newport Beach, CaliforniaHeadquarters

1868Year Founded

$189.4MTotal Funding

N/ACompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Parental Leave

Adoption Assistance

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in annuities market from companies like Prudential and MetLife.

Potential financial exposure from significant real estate investments.

Integration challenges with Selerix could affect customer satisfaction.

Differentiation

Pacific Life partners with T. Rowe Price for innovative Lifetime Income solutions.

Recognized as a top community-minded company, enhancing brand reputation and trust.

Real-time integration with Selerix improves benefits administration accuracy and efficiency.

Upsides

Lifetime Income solution attracts clients seeking secure retirement options.

Enhanced annuity products offer flexibility and growth, increasing product attractiveness.

Strong real estate financing position opens more sector opportunities.

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