Product Owner
BrightseedSalary not specified
Sr. Associate, Product Management – Disputes Core Products at Capital One
Riverwoods, Illinois, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, FintechIndustries
Requirements
- Intellectually curious: ask why, explore, not afraid to share ideas, comfortable with ambiguity, hunger to learn, seeker of new challenges
- Communicator & Influencer: communicate complex ideas clearly to any audience, rally associates to work together, ensure team understands priorities and rationale
- Do-er: biased toward action, try things (accept failure), get around roadblocks, stay focused on goals, well-organized, able to multi-task
Responsibilities
- Collaborate with tech teams to build comprehensive acceptance criteria, identifying needs for additional research to define future feature design
- Break down business epics into features and user stories, driving team toward lowest effort or Minimal Viable Product (MVP) for valid feature tests
- Use hypothesis-driven assessment of data to ensure products/features deliver on real business needs, demonstrating a growth mindset
- Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
- Work autonomously in an agile environment to conduct research and develop features utilizing new and evolving technology
- Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions for customers
- Deliver well-managed product platforms by understanding technology trends and architecture strategy
- Actively participate in horizontal forums to harness networks of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams
- Articulate succinct product roadmaps to deliver business value and share with stakeholders, elevating team results and becoming a product matter expert
- Play a strategic role in defining Disputes product investments, building understanding of consumer/business needs and payment transaction lifecycle
- Support the operational platform for processing customer disputed transactions across the Global Payment Network, ensuring compliance with rules and regulations
- Contribute to modernization and optimization efforts to create scalable, reliable, efficient systems for Issuers, Acquirers, and network partners, enabling new technologies and products
Skills
Product Management
Agile
User Stories
MVP
Roadmaps
Hypothesis-Driven
Acceptance Criteria
Business Epics
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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