Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Sr. Associate, Operations Coach - FCDC (Essential Onsite) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 3 years of experience in banking operations
- At least 1 year of coaching, mentoring, or people leadership experience
- At least 1 year of process or project management experience
- At least 2 years of experience using Google Suite or Microsoft Office
- Essential onsite attendance required (Richmond, VA location)
Responsibilities
- Directly developing, managing, and coaching five (5) non-exempt direct reports
- Working with partner groups within the Foreign & Domestic Collections value stream to drive process change and problem solve complex issues
- Analyzing and evaluating operational procedures, recommending and implementing modifications to improve quality and efficiency
- Ability to work in a rapidly changing environment where priorities may shift frequently
- Recommending process improvements with the team and department and representing product or process area on projects of a cross-functional/cross location scale
- Ensuring all service level agreements are met/exceeded
- Helping manage department’s key operational metrics to include overtime, chargeoff rate and direct operating expense
- Managing projects across the team
- Leadership of the team, oversight of day-to-day operations, and driving achievement of individual, team, and business metric goals
- Proactive collaboration and partnership with key business stakeholders
- Developing strategies in a fast-paced environment
Skills
banking operations
team leadership
coaching
process improvement
operations management
project management
metrics analysis
fraud claims processing
check processing
stakeholder collaboration
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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