Sr Analyst III Infrastructure Services at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Installing, configuring and maintaining Win2012, Win2016, Win2019 servers, Exchange 2016, Exchange 2019 servers
User Account administration, File and Printer administration
Patch administration and deployment, Fine-tune the system for optimal performance
Troubleshooting Clusters and related issues in a SAN environment
Troubleshooting Hardware and Operating system related issues
Experience with OS Installation, Upgrades and Patching
Hyper-V Administration Management
Strong experience using Active Directory, DHCP, DNS, IIS 6.0/7.0, FTP, Print Server, Group Policy, WSUS, etc
Establish and implement policies, procedures, and technologies to ensure Windows system security
Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security
Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure
Day to day troubleshooting of Outlook issues; Administration of mailboxes and User accounts
Public Folder creation, replication and rights assignments
Message tracking and troubleshooting to resolve mail delivery issues
Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA
Patch and configuration management of MS Exchange
Good Active Directory knowledge to resolve Exchange related issues
Experience supporting Enterprise Anti-SPAM products
Administration and configuration of Enterprise Vault Servers

Responsibilities

Respond and resolve all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues
Establish a good working relationship with the customers and 3rd parties
Work on Trend Analysis and Problem management
Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support
Advise customers on how to gain additional value from their Microsoft products
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
Technically Groom L1 Resources to L2 Level
Maintain high Quality of Service Support
Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems
Maintain a strong customer focus

Skills

Key technologies and capabilities for this role

Windows Server 2012Windows Server 2016Windows Server 2019MS Exchange 2016MS Exchange 2019Hyper-VActive DirectoryDHCPDNSIISGroup PolicyWSUSSANClusteringOutlookOWAEnterprise Vault

Questions & Answers

Common questions about this position

What are the key skills required for this Sr Analyst III Infrastructure Services role?

Key skills include installing, configuring, and maintaining Windows servers (Win2012, Win2016, Win2019), Exchange servers (2016/2019), Hyper-V administration, Active Directory, DHCP, DNS, IIS, Group Policy, WSUS, and troubleshooting clusters, hardware, OS issues, and Exchange-related problems.

What does the day-to-day work involve in this position?

Responsibilities include resolving L2 issues and incidents for customers, scoping and investigating problems, updating ticketing systems, collaborating with peers and teams, trend analysis, problem management, grooming L1 resources, and maintaining high-quality service support.

Is there a salary range mentioned for this role?

This information is not specified in the job description.

What is the work arrangement or location policy for this job?

This information is not specified in the job description.

What experience with Microsoft Exchange is needed?

Strong experience with MS Exchange 2013/2016/2019 in enterprise environments is required, including administration, support, maintenance, monitoring, troubleshooting Outlook issues, mailboxes, public folders, message tracking, remote access via Outlook/OWA, and integration with Active Directory.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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