specjalista(-ka) relacji z klientem at Santander

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum secondary education (high school diploma or equivalent)
Minimum one year of experience in banking
Ability to communicate in English at a communicative level, enabling contact with foreign clients and assistance in selecting appropriate banking products
Category B driving license is desirable
Values human relationships and long-term trust-based relationships
Sets ambitious goals and thrives on achieving them
Works well both independently and collaboratively to achieve team goals

Responsibilities

Support clients in selecting the best banking products and services
Provide professional service and ensure positive customer experiences during visits to the branch
Offer and promote banking products
Execute individual and team sales tasks, with monthly bonuses
Maintain direct and telephone contact with clients
Build long-term relationships with bank clients and acquire new ones
Handle daily cash and cashless transactions (in cash handling branches)
Work in accordance with established procedures and quality standards

Skills

Key technologies and capabilities for this role

Customer ServiceBanking ProductsSalesEnglish CommunicationClient Relationship ManagementCash HandlingTelephone SalesClient Acquisition

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include a permanent employment contract (initially 7 months with potential for indefinite), life insurance, private medical care Medicover, employee loan offer, cafeteria system, childcare deductions, Multisport card, wellbeing activities, volunteering opportunities, and additional social benefits.

Is this role remote or onsite, and where is it located?

This is an onsite full-time position located in Wrocław, Poland.

What are the key requirements for this customer relations specialist role?

Requirements include minimum secondary education, at least one year of banking experience, communicative English for foreign clients, and personal attributes like valuing long-term relationships, setting ambitious goals, and working independently or in a team. A category B driving license is desirable.

What is the compensation structure, including bonuses?

The role offers a permanent employment contract (initially 7 months), an attractive bonus system with a guaranteed bonus during onboarding, and monthly bonuses for sales tasks, but specific salary details are not provided.

What does the company value in candidates for this role?

The company values candidates who prioritize human relationships and long-term trust, set ambitious goals, work well independently and collaboratively, and have banking experience to build client relationships and provide excellent service.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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