Specialist Technical Support at AT&T

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, IT ServicesIndustries

Requirements

BSc in IT / computer systems / equivalent technical degree (Bachelor’s degree in Computer Science desired)
Strong IT background
Strong Linux (RHL, Rocky) / MS OS knowledge – must
Ongoing OS security activities – patching, vulnerabilities fix, etc. – must
2-3 years’ experience operating VMware platforms (ESXi, vCenter) – must
2-3 years’ experience operating DELL compute systems (chassis, servers) – must
2-3 years’ experience working in global team supporting global customers – must
Familiar with MS Azure cloud – advantage
Familiar with DELL-EMC backup systems – advantage
Familiar with Ansible scripting and coding – advantage
1+ years of related experience
Certification required in some areas

Responsibilities

Develop and support customized business and operational solutions to meet local regulatory, statutory, and multi-language requirements
Provide support for critical business services, including break/fix resolution, application deployment/upgrades, security patching, and remediation
Support the Advance Remote Assistance (ARA) program, providing first-line technology support and potentially tier 2 and tier 3 support for AT&T associates across the international region
Support a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries
Ensure seamless delivery of end-to-end support in various languages and time zones, adhering to local and international technology standards and business practices

Skills

Linux

RHL

Rocky

MS OS

Vmware

ESXi

vCenter

DELL compute

DELL servers

MS Azure

backup systems

storage

OS patching

vulnerabilities fix

Ansible

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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