Specialist, EMEA HR Data Management at Johnson & Johnson

Parañaque, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Customer service orientation and knowledge of Human Resource processes and related systems
Ability to operate as a liaison with employees, regional HR service center teams, and external vendors

Responsibilities

Execute assigned tasks to support employees, managers, and other human resource teams in the Regional Service Center
Perform applicable Administration activities for the region and countries, including employee data changes, mass updates, business structure updates, data quality audits and reviews, year-end and year-round compensation processing and communications, and researching policy inquiries
Receive, assign, update, classify, and process cases in case management application for specific processes (e.g., exit management)
Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions and documentation
Proactively monitor cases to determine if any action is needed (time, quality)
Deliver upon agreed SLAs
Ensure policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available
Participate in daily huddles and follow instructions of the direct team supervisor regarding priorities and assignments
Conduct quality checks of peers to ensure accuracy of results and compliance to process
Identify areas for improvement on daily operational processes
Provide support to implement improvement initiatives
Contribute positively to a knowledge sharing environment by documenting and sharing relevant working experiences with issues resolution for knowledge database future reference
Participate in training to improve performance, process acumen, and gain additional knowledge required
Perform special projects and related duties as assigned
Support day-to-day case management

Skills

HR Data Management

Employee Data Changes

Mass Updates

Business Structure Updates

Data Quality Audits

Compensation Processing

Case Management

SLA Management

Policy Compliance

HR Systems

Customer Service

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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