Specialist, Community Response at DoorDash

Tempe, Arizona, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Technology, Trust and SafetyIndustries

Requirements

2 or more years of experience working in a similar role
High-bandwidth and meticulously organized individual able to juggle investigation resolution and concise communication
Ability to investigate and support decisions referencing legal and internal materials
Ability to navigate investigations, communicate with external parties, keep business partners updated, and identify at-risk activity
Self-starter who innovates in a dynamic, fast-moving team
Leader, problem solver, team builder, and subject matter expert focused on efficiency through streamlining processes and identifying issues & resolutions
Technical prowess, operational experience, and analytical skills to leverage data and logic for informed decisions improving productivity while protecting the community
Must live within a commutable 50 miles from the DoorDash corporate office in Tempe and be available for in-office presence as determined by business needs
Strong communication skills and relationship-building with peers, business partners, and company leaders

Responsibilities

Support escalated cases through investigations, scheduling calls, conducting follow-ups, and summarizing findings
Improve operational and safety processes to deliver high-quality support across the business
Be responsible for components of projects and process improvements
Help research and implement best practices to build the team
Collaborate with internal and external business partners on crucial initiatives
Report to senior leadership on initiatives and make recommendations on process improvements
Work with product and engineering teams to develop tools and solutions improving quality and trust
Serve as a resource and/or mentor for other team employees
Contribute to and refine quality assurance, training practices, and process development
Manage SLAs and responses for strategic partner escalations
Investigate and evaluate complex cases to ensure community safety
Develop deep expertise in DoorDash’s processes, systems, and resources to drive positive outcomes
Collaborate with Strategy & Operations and Product teams to problem-solve and build upstream solutions for quality issues

Skills

investigation

safety incident resolution

data analysis

process streamlining

stakeholder communication

analytical skills

operational efficiency

legal reference

escalation management

trust and safety

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free