Specialist, Additional Services at Lindblad Expeditions

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, TourismIndustries

Requirements

Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors
Experience in monitoring guest waitlists and processing service requests in a timely manner
Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications
Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner
Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively
Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability
Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner
Collaboration skills with Seaware Analysts, Pre/Post Product Managers, and Voyage Project Managers

Responsibilities

Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, mitigating financial exposure to the organization
Monitor and action guest waitlists for additional services in priority order, based on established guidelines
Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner
Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications
Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner
Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams
Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner
Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programming and any newly added services

Skills

Key technologies and capabilities for this role

Inventory ManagementVendor ManagementGuest ServicesContract NegotiationWaitlist ManagementCruise OperationsTravel CoordinationReportingCommunication

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the location or remote work policy for this role?

This information is not specified in the job description.

What skills are required for the Specialist, Additional Services role?

The role requires being highly organized, detail-oriented, and passionate about providing exceptional support, with strong abilities in inventory management, vendor communication, and manifest generation.

What is the company culture like at Lindblad Expeditions?

The company fosters a dynamic, fast-paced environment focused on crafting unforgettable guest experiences and the 'Exhilaration of Discovery' through collaboration with teams and vendors.

What makes a strong candidate for this position?

A strong candidate is highly organized, detail-oriented, thrives in a fast-paced environment, and is passionate about exceptional guest support and travel experiences.

Lindblad Expeditions

Specialized marine expedition travel company

About Lindblad Expeditions

Lindblad Expeditions offers specialized travel experiences focused on marine expeditions that prioritize conservation and sustainable tourism. Their trips are designed for adventure travelers and nature enthusiasts who seek educational experiences in remote natural environments. Guests can engage with scientists and naturalists, enhancing their understanding of the ecosystems they explore. The company’s fleet includes advanced exploration tools like kayaks and underwater cameras, allowing for in-depth exploration of marine life. Unlike competitors, Lindblad Expeditions emphasizes educational voyages in partnership with National Geographic, providing unique insights and access to pristine locations. The goal is to create memorable travel experiences that foster a deeper appreciation for nature and promote conservation efforts.

New York City, New YorkHeadquarters

1979Year Founded

$82.7MTotal Funding

IPOCompany Stage

Education, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

Long-Term Disability

Life Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account/Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday Options

Unlimited Paid Time Off

Paid Vacation

Parental Leave

Sick Leave

Pet Insurance

Risks

Increased competition in the expedition cruise market challenges Lindblad's market position.

Expansion into the Amazon River region may lead to operational challenges.

New executive leadership could cause strategic shifts or instability during the transition.

Differentiation

Lindblad Expeditions partners with National Geographic for unique educational travel experiences.

The company offers state-of-the-art exploration tools for marine expeditions.

Lindblad focuses on conservation and sustainable tourism in remote natural environments.

Upsides

Growing interest in sustainable tourism aligns with Lindblad's conservation-focused offerings.

The rise of experiential travel benefits Lindblad's educational and adventure voyages.

Multi-generational travel trends create opportunities for family-oriented expedition packages.

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