Quality Control Analyst

Employment Type: Part time

Company Information

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Overview

The Quality Control Analyst will focus on controlling a high-quality product, enhancing loan review processes, and developing specialist expertise for long-term career growth.

Responsibilities

• Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
• Provide real-time loan kickback feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
• Ensure regulatory compliance for loans reviewed.
• Escalate error trends to management.
• Develop a deep understanding of specific client guidelines.
• Handle escalated and countered client conditions with minimal guidance.
• Assist with loan review system testing and enhancement.
• Ongoing development of subject matter expertise – aim to become a go-to subject matter expert for various specialist loan review QC topics.
• Assist with problem-solving, issue resolution, and loan review guidance.
• Assist in providing guidance on daily matters, such as questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA, or others to LRAs.
• Maintain a high level of confidentiality to protect privacy rights.
• Adhere to internal controls to reduce errors and customer complaints.
• Be responsive to internal and external customers’ needs in a timely, accurate, and professional manner.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance, and TRID practices.
• Minimum 3-5 years of mortgage underwriting and mortgage quality control within the origination or due diligence space.
• Strong understanding of condition clearing processes and their impact on loan grades.
• Basic understanding of credit rating agency requirements.
• Knowledge of USPAP standards, supplemental valuation products, and reconciliation.
• Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.
• Experienced with reading, analyzing, and understanding various loan servicer pay histories and servicing documentation.
• Developing leadership skills with the ability and experience to manage people.
• Effectiveness as a team player.
• Ability to easily prioritize job duties according to the needs of the company.
• Strong sense of professionalism and positivity.
• Excellent oral and written communication skills.
• Ability to develop rapport with all levels of associates and establish credibility.
• Excellent listening skills and the ability to use good judgment.
• Strong interpersonal/relationship building skills.
• Problem-solving and decision-making ability.
• Ability to produce quality work.
• Ability to think and solve problems strategically.
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.

Competencies

To perform the job successfully, an individual should demonstrate the following:

• Business Acumen: Understands business implications of decisions.