Solutions Engineer

Position Overview

• Location Type: Remote
• Job Type: Full time
• Salary: Not specified

We are seeking a Solutions Engineer to support our Zoom products in the German market. This role is crucial for assisting customers in adopting and integrating Zoom solutions into their Unified Communications as a Service (UCaaS) strategies. It presents an excellent opportunity for individuals early in their technical careers to develop deep expertise in unified communications and grow within a fast-paced, collaborative environment.

About the Team

The Solutions Engineering team collaborates closely with Sales, Support, and Product departments to provide exceptional technical support and guidance. We value teamwork, continuous learning, and a strong customer-centric approach. As a vital member of the team, you will contribute to technical discussions and help customers maximize the benefits of Zoom.

Responsibilities

• Provide technical assistance and troubleshooting for Zoom products to German-speaking customers.
• Support the resolution of customer escalations in conjunction with senior engineers.
• Maintain accurate case documentation and collaborate with internal teams to expedite solutions.
• Contribute to the development of internal knowledge resources, including troubleshooting guides and help center articles.
• Drive proof-of-concept initiatives with customers.
• Participate in lab testing and product learning activities to build hands-on expertise.
• Support the Sales team by addressing technical inquiries during the sales process.

Requirements

• Language Proficiency: Fluency in both German and English is mandatory.
• Experience: Minimum of 1-3 years of experience in a pre-sales role.
• Technical Knowledge:
  • Understanding of VOIP and networking concepts (e.g., SIP, RTP, TCP/IP, LAN/WAN).
  • Familiarity with firewalls, switches, cloud-based telephony, or contact center platforms.

Ways of Working

Our structured hybrid approach balances office-based and remote work. The specific work style for each role (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, please let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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