Zoom

Solutions Engineer

Germany

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Communication & Collaboration SoftwareIndustries

Requirements

Candidates must be fluent in both German and English, with a minimum of one to three years of experience in a pre-sales role. They should possess a foundational understanding of VOIP and networking concepts, including SIP, RTP, TCP/IP, and LAN/WAN, and familiarity with firewalls, switches, and cloud-based telephony or contact center platforms.

Responsibilities

The Solutions Engineer will assist German-speaking customers with technical questions and troubleshooting related to Zoom products, support the resolution of customer escalations alongside senior engineers, maintain accurate case documentation, contribute to internal knowledge resources, and drive proof of concepts with customers by participating in lab testing and product learning activities. They will also support the Sales team by addressing technical questions during the sales process and collaborating with internal teams to expedite solutions.

Skills

German
English
VOIP
Networking
SIP
RTP
TCP/IP
LAN/WAN
Firewalls
Switches
Cloud-based telephony
Contact center platforms

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

Key Metrics

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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