Solutions Consultant
Common RoomSalary not specified
- Full Time
- Mid-level (3 to 4 years)
$160,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Consumer SoftwareIndustries
Requirements
Candidates must be located in or willing to relocate to San Francisco and be excited about working in-person. They should be very organized, hardworking, and fast, with the ability to juggle many migrations at once. Detail-oriented and quick learners are essential, as they will need to become product experts in various tools rapidly. An interest in tinkering with the product and suggesting improvements is also required.
Responsibilities
The Solutions Engineer will migrate new customers off their old support systems to Pylon and run customer migration meetings within their first week. They will communicate directly with customers, serving as their main problem-solver while guiding them to the right solutions. This role involves contributing to pre-sales calls, becoming an expert in Pylon and the systems being migrated from, and driving multiple customers to completion.
Skills
Customer Migration
Product Expert
Problem-Solving
Communication
Zendesk
Intercom
Process Improvement
Technical Support
Pylon
Digital mortgage integration platform for businesses
About Pylon
Pylon Lending provides a digital mortgage infrastructure that allows businesses to integrate mortgage services into their products efficiently. Their platform offers APIs and pre-built UI components, enabling clients, mainly in the financial and real estate sectors, to embed a complete digital mortgage experience with minimal coding. Unlike traditional mortgage services that require extensive infrastructure, Pylon offers a customizable Software Development Kit (SDK) that covers the entire mortgage origination process, from application to closing. This approach helps clients save time and reduce costs. Pylon's goal is to simplify the mortgage process for businesses, allowing them to launch new mortgage products quickly while enhancing customer satisfaction.
Key Metrics
New York City, New YorkHeadquarters
2022Year Founded
$8.3MTotal Funding
SEEDCompany Stage
Fintech, Financial ServicesIndustries
11-50Employees