Solutions Deployment Specialist at Rose Rocket

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Trucking, Logistics, SoftwareIndustries

Requirements

1–3 years of experience in transportation, software implementation, or customer onboarding
An interest in leveraging technology to improve customer and industry outcomes through software configuration, workflows, or system setup
Basic knowledge of data handling (spreadsheets, data imports, or reporting)
Strong communication and documentation skills

Responsibilities

Contribute to a standardized, repeatable product configuration that can be applied across multiple customers
Own the evolution of the base product configuration end to end by leveraging new product releases, updated learnings and customer feedback
Create documentation, templates, and guides that speed up future deployments
Share feedback with the team on what works well (and what doesn’t) in different customer setups
Support the onboarding process for new customers
Assist with reviewing customer legacy systems and helping prepare data for migration
Help execute data uploads, testing, and cutovers during deployment projects
Document deployment steps and keep project records organized
Configure the Rose Rocket Platform based on customer workflows, roles, and business rules
Set up reporting, permissions, and integrations under the guidance of senior team members
Run configuration workshops to capture customer requirements
Build repeatable configuration templates and follow best practices
Partner with Account Executives to keep projects on track and meet deadlines
Act as a key point of contact for customers during the deployment phase
Escalate technical or product questions to appropriate team members as needed
Work closely with Product, Engineering, and Support to resolve issues quickly
Serve as a trusted guide for customers, helping them get the most out of the platform
Explain configuration choices and workflows in simple, easy-to-understand language
Provide feedback from customer projects to improve our deployment process

Skills

SaaS

Transportation Management Software

Customer Onboarding

Data Migration

Product Configuration

Documentation

Configuration Workshops

Rose Rocket

Trucking and logistics software platform

About Rose Rocket

Rose Rocket provides software solutions for the trucking and logistics industry, focusing on improving operational efficiency. Their platform replaces traditional Transportation Management Systems (TMS) and offers features like automated order entry, better customer visibility, and enhanced dispatch experiences for drivers and carriers. This software operates on a subscription basis, allowing businesses to avoid large upfront costs and change-management challenges. Unlike many competitors, Rose Rocket emphasizes a user-friendly interface and seamless integration into existing workflows. The company's goal is to help clients increase revenue, improve profit margins, and lower operational costs.

None, CanadaHeadquarters

2015Year Founded

$61.3MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Health Savings Account/Flexible Spending Account

Parental Leave

Stock Options

Paid Vacation

Risks

Increased competition from other TMS providers may dilute Rose Rocket's market share.

Technical challenges in Geotab integration could delay deployment and affect satisfaction.

Reliance on venture capital funding pressures Rose Rocket to deliver rapid growth.

Differentiation

Rose Rocket offers a cloud-native TMS platform, enhancing scalability and flexibility.

The platform integrates with Geotab, providing real-time tracking and ETA capabilities.

Rose Rocket focuses on customer experience, differentiating through superior service and technology.

Upsides

The demand for cloud-based TMS solutions aligns with Rose Rocket's platform offerings.

Integration with IoT and telematics enhances operational efficiency for Rose Rocket's clients.

The rise of electric vehicles presents new integration opportunities for Rose Rocket.

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