Solution Sales Manager

Employment Type: Full-time Location Type: Remote Salary: $111,750 - $184,400 (Base Pay)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Solution Sales Manager will oversee market success of ServiceNow's products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

• Support the strategy and solution win for specialty solution areas depending on engagement model.
• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution.
• Provide input to Account Executives (AE) during the account planning process based on territory strategy and recommendation.
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles.
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with the rest of the account team, customer, and partners.
• Interlock with Solution Consultants (SC) & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model.
• Coach AEs, Account Development Representatives (ADRs), and Account Executives (ACE) with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
• Customize time allocation of responsibilities to the needs of the territory and account team and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of knowledge on return on investment of specialty solutions area to lead solution win.
• Experience as an AE, or in an alternative sales/customer service role.
• Understanding of business sales processes.
• Travel Required: 30-50%

Compensation and Benefits

For positions in this location, we offer a base pay of $111,750 - $184,400, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer:

• Health plans, including flexible spending accounts.
• A 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• A flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

Application Instructions

(No specific application instructions were provided in the original text.)