Solution Architect - SCV/Amazon Connect at Thunder

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

4-6+ years of consulting experience within the Salesforce or AWS ecosystem
2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon Connect
Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience Cloud
Experience serving as the primary interface with offshore partners
Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
Strong business processes, process documentation, and process improvement skills
Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role
Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation (retired), AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Responsibilities

Responsible for overall Salesforce Service Cloud Voice + Amazon Connect solution design and implementation
Lead business and technology analysis and provide CRM domain expertise
Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
Champion the adoption of reusable architecture assets to improve efficiency
Produce documentation to aid in the understanding of existing architecture solutions
Own the overall execution of implementation deliverables and QA
Collaborate with customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes
Function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs
Understand the scope of the project and validate the correct resources for the project
Map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with client’s business goals

Skills

Key technologies and capabilities for this role

SalesforceService Cloud VoiceAmazon ConnectSolution ArchitectureCRMBusiness AnalysisTechnical ArchitectureSales Engineering

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote and located in the United States.

What experience is required for this role?

Candidates need 4-6+ years of consulting experience within the Salesforce or AWS ecosystem, 2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon Connect, and significant experience with Salesforce products like Service Cloud, Sales Cloud, Field Service, and/or Experience Cloud.

What is the salary for this Solution Architect position?

This information is not specified in the job description.

What does the team structure look like for this role?

The role involves responsibility for combined on+offshore team project delivery success, owning the overall health of the on+offshore project team, and experience serving as the primary interface with offshore partners.

What makes a strong candidate for this position?

Ideal candidates have previous consulting experience specifically in Service Cloud Voice and Amazon Connect, demonstrated ability to confidently lead multiple engagements at varying stages simultaneously, and experience with hands-on solutioning on the Salesforce platform for enterprise and large implementations.

Thunder

Salesforce consulting and business optimization services

About Thunder

Thunder Consulting specializes in Salesforce consulting, helping businesses of all sizes optimize their use of the Salesforce CRM platform. Their services include 'Accelerate,' which speeds up implementation, 'Activate,' which engages users to ensure full utilization, and 'Amplify,' which offers ongoing support and adaptation to changing needs. Unlike many competitors, Thunder Consulting emphasizes a strong commitment to diversity, equality, inclusivity, and belonging within its workforce. Their goal is to empower organizations to achieve their business objectives through effective Salesforce strategies and support.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Mandatory "Minimum Vacation"

Generous employer-paid health insurance

Employee equity opportunities

Super focus on wellbeing

Risks

Increased competition in the Salesforce consulting market may impact Thunder's market share.

Rapid technological advancements could challenge Thunder's ability to integrate new solutions effectively.

Economic downturns may lead to reduced spending on consulting services, affecting Thunder's revenue.

Differentiation

Thunder specializes in Salesforce consulting, offering unique services like Accelerate, Activate, and Amplify.

The company has a dedicated Generative AI practice, enhancing customer experience and productivity.

Thunder's commitment to DEIB and remote work sets it apart in the consulting industry.

Upsides

Thunder's new Salesforce Data Cloud offering optimizes marketing and services operations for clients.

The $16M Series A funding supports global expansion and cloud innovation initiatives.

Growing demand for AI-driven CRM solutions boosts Thunder's market potential and client base.

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