Solution Architect Manager, Digital Natives at OpenAI

New York, New York, United States

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$280,000 – $345,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations
2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams
Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
Have industry experience in programming languages like Python or Javascript
Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed

Responsibilities

Own the strategy and operating model of the Digital Native SA team, ensuring alignment with company objectives and the evolving needs of our customers
Lead, build, and mentor a team of high-performing Solutions Architects to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption
Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps
Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders
Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors

Skills

Key technologies and capabilities for this role

Generative AISolutions ArchitectureAPI AdoptionPlatform IntegrationTechnical LeadershipTeam ManagementCustomer AdvocacyAI ModelsRoadmap Development

Questions & Answers

Common questions about this position

What is the salary range for the Solution Architect Manager role?

The salary range is $280K - $345K.

Is this role remote or hybrid, and what are the office requirements?

This is a hybrid role in the NYC office, requiring 3 days in the office per week, with relocation assistance offered to new employees.

What skills and experience are required for this position?

Candidates need 8+ years in a technical customer-facing role managing C-level relationships, 2+ years leading technical post-sales teams, experience leading complex Generative AI/ML implementations with knowledge of network/cloud architecture, and industry experience in programming languages like Python or Javascript.

What is the team structure and culture like for this role?

You will lead, build, and mentor a team of high-performing Solutions Architects in the Digital Native segment, focusing on safe and effective deployment of Generative AI applications as trusted advisors to technology and software companies.

What makes a candidate thrive in this Solution Architect Manager role?

Thriving candidates have extensive technical customer-facing experience, leadership in post-sales teams, AI/ML implementation expertise, programming skills, strong communication abilities, and a humble attitude with eagerness to help others.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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