Solar Programs, Senior Manager - Consumer Protection

Company: Energy Solutions Department: Distributed Energy Resources (DERs) Location: (Not specified)

Position Overview

Energy Solutions is seeking a motivated and experienced Solar Programs, Senior Manager - Consumer Protection to join our Distributed Energy Resources (DERs) Department. This role is crucial in supporting our work as the Program Administrator for Illinois Shines, a statewide incentive program designed to help consumers in Illinois transition to solar power more affordably. You will play a material role in ensuring consumer rights are protected within the clean energy transition, contributing to the state's goal of 100% renewable energy by 2050.

Responsibilities

• Investigating allegations of Program violations escalated by the team.
• Making recommendations for informal mediation, potential pre-disciplinary, and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements.
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures.
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations.
• Supervising staff on the Consumer Protection team and assisting with their successful completion of assigned tasks and their overall career development.
• Maintaining and developing client relationships, serving as a trusted partner for our current and new clients.
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with clients as well as program participants and customers.
• Managing overall direction, execution, quality control, and completion of project deliverables.
• Attending and contributing to monthly Consumer Protections Working Group meetings with regional consumer advocacy groups.
• Developing an effective process to communicate project progress across a large team, management, and clients.
• Coordinating with Team Lead on oversight of a team of project managers and associates.
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items.
• Tracking key performance metrics and goals.
• Reviewing the team’s market research and data analysis deliverables.
• Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress.
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities.

Minimum Qualifications

• Option 1: A bachelor’s degree and a minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management.
• Option 2: A Juris Doctorate and a minimum of 5 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management.
• A minimum of 2 years of experience in (The description cuts off here).

About Energy Solutions

Energy Solutions focuses on big impacts and believes that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, the company has harnessed this power to offer proven, performance-based solutions for utility, government, and institutional customers. Energy Solutions is committed to enhancing a supportive and energetic culture and is part of the climate solution.