Solar Programs, Senior Manager - Consumer Protection

Company: Energy Solutions Department: Distributed Energy Resources (DERs) Location: [Location not specified in original text]

Position Overview

Energy Solutions is a growing company focused on market-based programs to deliver large-scale energy, carbon, and water-use savings. Since 1995, we have provided proven, performance-based solutions for utility, government, and institutional customers. We are seeking a Solar Programs, Senior Manager - Consumer Protection to join our DERs Department. This role will support our work as the Program Administrator for Illinois Shines, a statewide incentive program designed to help consumers in Illinois transition to solar power more affordably. Your work will be critical in ensuring consumer rights are protected within the clean energy transition, contributing to Illinois' goal of 100% renewable energy by 2050.

Responsibilities

• Investigating allegations of Program violations escalated by the team.
• Making recommendations for informal mediation, potential pre-disciplinary, and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements.
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures.
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations.
• Supervising staff on the Consumer Protection team and assisting with their successful completion of assigned tasks and their overall career development.
• Maintaining and developing client relationships, serving as a trusted partner for our current and new clients.
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with clients as well as program participants and customers.
• Managing overall direction, execution, quality control, and completion of project deliverables.
• Attending and contributing to monthly Consumer Protections Working Group meetings with regional consumer advocacy groups.
• Developing an effective process to communicate project progress across a large team, management, and clients.
• Coordinating with Team Lead on oversight of a team of project managers and associates.
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items.
• Tracking key performance metrics and goals.
• Reviewing the team’s market research and data analysis deliverables.
• Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress.
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities.

Minimum Qualifications

• Option 1: A bachelor’s degree and a minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management.
• Option 2: A Juris Doctorate and a minimum of 5 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management.
• A minimum of 2 years of [The original text was cut off here].

Company Culture

Energy Solutions fosters a supportive and energetic culture where employees work with talented colleagues and contribute to the climate solution.

Application Instructions

[Instructions not specified in the original text]